Privacy Policy

1. Introduction and Scope

LiveThrough (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survival course discovery platform.

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. By using our service, you consent to the data practices described in this policy.

Last Updated: July 24, 2025
Effective Date: July 24, 2025
Data Controller: LiveThrough, Los Angeles, CA

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when using our platform:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile picture, bio, location, and preferences
• User-Generated Content: Reviews, ratings, comments, and photos you submit
• Communication Data: Messages, feedback, and support requests you send to us
• Preferences: Course interests, search history, and platform usage preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, interactions, search queries
• Location Data: General location information (city/region level) based on IP address
• Technical Data: Log files, error reports, performance data
• Cookies and Tracking: Information stored by cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: If you connect your social media accounts
• Analytics Providers: Aggregated usage statistics and insights
• Service Providers: Information from our hosting and security partners

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Platform Operations

• Provide and maintain our survival course discovery platform
• Process your account registration and manage your profile
• Enable course discovery, search, and filtering functionality
• Facilitate user reviews, ratings, and community features
• Provide customer support and respond to inquiries

3.2 Personalization and Improvement

• Personalize your experience and recommend relevant courses
• Analyze usage patterns to improve our platform
• Develop new features and functionality
• Conduct research and analytics to enhance user experience

3.3 Communication

• Send important account and service notifications
• Provide updates about new courses and features (with consent)
• Respond to your questions and support requests
• Send marketing communications (only with explicit consent)

3.4 Legal and Security

• Ensure platform security and prevent fraud
• Comply with legal obligations and regulations
• Enforce our Terms of Service and other policies
• Protect our rights, property, and safety

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our processing of your data
• Contract Performance: To provide our services and fulfill our obligations
• Legitimate Interest: To improve our services and ensure platform security
• Legal Obligation: To comply with applicable laws and regulations

You have the right to withdraw consent at any time, though this may affect our ability to provide certain services.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Hosting and Infrastructure: Cloud hosting providers for data storage and processing
• Analytics Services: To understand platform usage and improve performance
• Security Services: To protect against fraud and security threats
• Customer Support: To provide technical support and assistance

5.2 Course Providers and Schools

When you interact with course listings or submit reviews, certain information may be visible to course providers:

• Public reviews and ratings you submit
• Aggregated usage statistics (no personal information)
• Course interest and search data (anonymized)

5.3 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to legal process or government requests
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or mergers

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Your Rights and Choices

6.1 GDPR Rights (EU/EEA Users)

If you are in the European Union or European Economic Area, you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for consent-based processing

6.2 CCPA Rights (California Residents)

If you are a California resident, you have the following rights:

• Know: Request information about personal information collected
• Delete: Request deletion of personal information
• Opt-Out: Opt out of the sale of personal information
• Non-Discrimination: Not be discriminated against for exercising your rights

6.3 How to Exercise Your Rights

To exercise your privacy rights, you can:

• Contact us at roy@livethrough.co
• Use the privacy settings in your account
• Follow the unsubscribe instructions in our emails

We will respond to your request within 30 days (or 45 days if additional time is needed).

7. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

7.1 Retention Periods

• Account Data: Retained while your account is active and for 2 years after deactivation
• Usage Data: Retained for 3 years for analytics and service improvement
• Communication Data: Retained for 2 years after the last interaction
• Legal Records: Retained as required by applicable laws and regulations

7.2 Deletion Process

When you request deletion of your account or data:

• We will permanently delete your personal information within 30 days
• Some information may be retained for legal compliance purposes
• Anonymized data may be retained for analytics and research

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8.1 Security Measures

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for staff
• Incident Response: Procedures for detecting and responding to security incidents

8.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.

9.1 Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved data transfer agreements
• Certification Schemes: Privacy Shield or equivalent certifications

9.2 Your Rights

You have the right to obtain information about the safeguards we use for international transfers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us provide personalized content and improve our services.

10.1 How We Use Cookies

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand platform usage and improve performance
• Preference Cookies: Remember your settings and personalize your experience
• Marketing Cookies: Used for advertising and marketing (only with your consent)

10.2 Cookie Consent

We obtain your consent before setting non-essential cookies. You can manage your cookie preferences through our cookie consent banner or your browser settings.

10.3 Detailed Cookie Information

For detailed information about the specific cookies we use, their purposes, durations, and how to manage them, please see our Cookie Policy.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

Notification of Changes: We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Continued Use: Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: For GDPR-related inquiries, you can contact our designated data protection officer at the email address above.

Complaints: You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.